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Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Train

Knowledge base

Sources Content library Help Center

Version 1.0 · Last updated 2026-05-27

Auto-generated, customer-facing help center that Unless publishes from your Living Knowledge. One less surface for your team to write and maintain.
This feature is in Beta and will be available soon.

A help center is the most useful place to put your answers, and the most expensive to keep current. Unless solves the maintenance problem: the Help Center rebuilds itself whenever Living Knowledge changes. You write Sources, the Help Center publishes the articles.

Most teams drop their existing help center vendor once the Unless Help Center is live. That saves €40-120K per year on software and content operations.

Key concepts

Auto-generated articles

Articles get published from the structured content in your Library. Same content the Customer Agent uses, formatted for self-serve reading.

Search and navigation

Search is grounded in the same retrieval that powers the Customer Agent. Customers find what they need with their own words.

Customer Agent inside the Help Center

The agent appears as a starter button inside the Help Center. When the search results miss, the customer can ask in natural language.

Multilingual by default

The Help Center publishes in every language you serve, in your tone. Adding a language is a configuration change, not a content project.

Branding and domain

Publish on a subdomain of your site. Match your branding through theme settings.

What you can do here

  • Turn the Help Center on or off
  • Pick which topics or Sources publish into the Help Center
  • Set your subdomain and theme
  • Add the Customer Agent starter button to every page
  • Review which articles get the most traffic in Analyze

When to use it

  • You do not have a help center today and need one fast
  • Your current help center is hard to keep current
  • You want a single Source of truth that customers and the agent both use

When not to use it

  • Your existing help center is high-traffic and you cannot easily change domains. Connect Unless as a Source instead, and keep your help center where it is.
  • You publish heavily branded marketing content alongside support content. The Help Center is for support content. Marketing goes on your main site.

How it works

The Engine watches your Sources and Content library. When something changes, it generates or updates the relevant article and publishes. No manual write-and-publish cycle.

Frequently asked questions

How do I turn on the Help Center?

Open "Train > Knowledge base > Help Center" and toggle it on. Pick the subdomain and the topics that should publish.

How do I match my brand?

Open the Theme settings inside the Help Center tab. Set logo, colors, and typography. More advanced styling can be done in CSS - ask your account manager.

Can I edit a Help Center article directly?

No. Edits happen at the Source. The Help Center is derived from Living Knowledge.

How do customers find an article?

Search, browse by topic, or ask the Customer Agent. All three are grounded in the same Living Knowledge.

Where do I see how the Help Center is performing?

Open "Analyze > Performance". The Help Center is treated as one of the surfaces the agent runs on.

Knowledge base · Content library
Procedures