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Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Legal

Compliance center

Find out how we deal with privacy when you visit our website or when you and your users interact with our platform.

GDPR EU AI Act DORA OWASP

Legal and compliance overview

Introduction

This compliance center brings together every legal, privacy, and governance document in one place. Whether you are a visitor checking how we handle cookies, a customer reviewing our data processing terms, or a procurement team running due diligence, you will find the relevant document in the sidebar.

Key concepts

Before diving into individual documents, here are the principles that shape how Unless handles data and privacy.

  • Cookieless by default. By default, our system does not use cookies. However, for audience segmentation, personalization, and A/B testing, cookies may be required. In that case, you should connect your consent mechanism to our Consent API.
  • Separation of personal data and system data. By default, Unless filters all Personally Identifiable Data from user input and AI training data. However, after consent or with legitimate interest, some customers may submit third-party data. We store this data in Europe only, in a protected "privacy vault".
  • Privacy vault. Our data privacy vault technology isolates, protects, and governs sensitive customer data. Tokenization replaces sensitive data with tokens, providing an extra layer of security. Sensitive data is stored in the vault, while de-identified data is used in other cloud storage and downstream services like the AI models.

For website visitors

Plain-language policies for anyone browsing unless.com.

For customers

The contractual core. Subscription terms, data processing, SLAs, and AI-specific addenda for regulated buyers.

Company policies

Organizational governance for stakeholders, partners, and procurement teams doing due diligence.

Visitor privacy policy