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Boost customer success with AI

Let conversational AI revolutionize your customer journey, without worrying about compliance, privacy, and confidentiality.

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Integrate generative AI assistance into your customer operations

Elevate the customer experience

Assist your customers when and where it is needed. Mastering all your corporate knowledge, AI agents provide instant answers to employees and customers alike.

Self-service support for website visitors

Reduce the amount of incoming customer cases by resolving user inquiries in a 24/7 personalized dialogue with an AI that has deep knowledge of your business and organization.

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Contextual help in your client portals

Lift the pressure off of your organization by enhancing your websites or dashboards with integrated handholding, leveraging AI-powered chat, tooltips, alert boxes, and much more.

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Internal assistance for your team

Reduce the case resolution time of your customer support team with automation and coaching, by making complex information accessible on human terms - right in their favorite tools.

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Large organizations do not need engines, they need cars

Full product experiences

To solve human problems end-to-end, we deliver whole product experiences. Let's explore one example of our ready-to-go UI components.

 

More than just amazing technology

Bringing actual value

Generative AI is evolving from technology novelty to actual use cases and real value. As a result, you can improve the efficiency and productivity of your organization to unprecedented levels.

Massive time savings
Reduce look-up, research and planning from weeks to merely hours or minutes, providing an unprecedented efficiency boost.
Better insights
By analyzing a vast amount of internal data, you can uncover patterns and insights that others may have missed.
Higher quality
Create and deliver better content, recommendations, or strategic plans, at a much higher output rate.
Enhanced teamwork
By automating tedious tasks, you and your team can spend more time collaborating and innovating.
Standardization
Rely on the consistency and quality assurance that comes from your institutional knowledge. Benefit from a single voice.
On demand use
Your AI is always on and ready to help. Available 24/7 and with concurrent support for many users and teams.

An almost trivial implementation effort

Plug and play

Our platform is the simplest way for organizations to integrate generative AI into their operations. Train, configure, deploy, and monitor with ease. All without code.

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Extensible & open source

Component framework

Benefit from a large library of 120+ web components that act as conversation starters.

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Tailored for regulated markets

Built for the strictest standards

To be able to cater to highly-regulated industries, we built our platform using a compliance-by-design approach that goes far beyond adhering to regulations like the GDPR and the AI Act.

Security is not just a layer
Our architecture is fortified with firewalls, advanced encryption, shielded Lambda containers and extensive DDoS protection to keep your data safe. Read more.
Availability guaranteed
Globally distributed across 75 edge locations, our platform guarantees global performance and availability. See our System Status Dashboard for system metrics over time.
Fine-grained data governance options
Curated resource selection, strict logical topic segregation, real-time data management, and audience-based access and delivery are standard features in our platform.
Confidentiality
Confidentiality blocklists, complete data segregation, and user profile separation make your protected business data only available on a legitimate need-to-know basis.
Top-notch privacy protection
Built on GDPR and CCPA, our technology will make sure that Personally Identifiable Information will never reach any AI model. Read more in our Data and Privacy Center.
Quality assurance
Autonomous quality assurance systems monitor AI conversation quality by merging continuous testing, sentiment analysis and user feedback.

It's remarkable how smooth the integration went. It did not only elevate our internal knowledge documentation, but also the solutions we provide to our customers - thereby enhancing the overall customer experience.

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Jordy Zijp
Team Lead, Visma OnGuard

Frequently asked questions

UNLESS is a platform that helps organizations open up their proprietary knowledge with the help of generative AI. You can train an AI model with many sources, like a knowledge base, documents or your website, and subsequently let your customers or your team engage in conversations with the AI through many channels.

You can think of Unless as a human-like interface between your documentation and the channels that your users, customers, or your team like to use. Using Large Language Models, it allows you to communicate with your own organizational knowledge, through channels like native CRM apps, messaging tools, and generic web components.

We take pride in the fact that non-technical staff can manage everything. Our platform is self-service, and we also offer onboarding training for the nitty-gritty.

The responses of our AI models depend entirely and only on the sources that your organization uses to train them. So, external bias does not play a role.

Our platform has built-in constraints to prevent personal data leakage. Our AI Privacy Safeguard operates like a switch that stores PII in a protected data storage facility, while feeding the AI model with anonymized labels instead.

Larger organizations need extensive features, security, and privacy measures. Typically, start-ups lack these requirements, while custom projects are slow and expensive. UNLESS provides the AI feature delivery platform that solves these problems.

Let us prove the value of generative AI

Benefit from AI today

Don't get left behind. Enhance your business with AI features instantly, without worrying about scalability, security, compliance, or privacy risks.