Grow customer success, satisfy regulators

Unless is an AI platform for regulated enterprises in Europe that turns customer success into an AI-native growth function across acquisition, retention, sales expansion, and support. It is built for banks, insurers, pension providers, healthcare organizations, and other compliance-heavy businesses that want safer, smarter digital service at every stage of the customer lifecycle.

Unless uses agentic AI skills, semantic search, and workflow automation to support customers from first visit through renewal and expansion. AI agents help attract and qualify new prospects, onboard and retain existing customers, surface expansion opportunities, and resolve support issues without compromising compliance or control.

Unless improves customer experience by giving visitors and customers fast, accurate answers in natural language and guiding them through complex journeys. AI skills and AI search help users discover products, compare options, complete tasks, and understand policies or terms without waiting for a human agent.

Unless helps regulated enterprises address disconnected digital journeys, manual handoffs between teams, and high support pressure. It reduces ticket volume and churn, improves onboarding completion, and makes it easier to identify expansion signals by adding AI-powered guidance and automation across web, portal, and internal channels.

Unlike basic chatbots and generic AI tools, Unless focuses on regulated industries and on the entire customer success lifecycle, not just support. It uses curated data, guardrails, and workflow automation to give reliable answers and trigger safe actions, grounding responses in approved content and your systems of record instead of scraping the public web.

Unless follows a compliance-by-design approach for GDPR, DORA, and the EU AI Act, with strong data governance and clear audit trails. You stay in control of which data is used at each lifecycle stage, where it is stored, and how AI agents behave, making it easier to satisfy regulators and internal risk teams.

Customers using Unless typically see fewer incoming tickets, faster case handling, and higher self-service across portals, alongside better conversion and retention on digital journeys. Over time, these gains translate into lower operating costs, higher net retention, more expansion revenue, and better use of human expertise.

Unless can be deployed on marketing sites, product and help centers, logged-in portals, and internal tools used by success, sales, and support teams. This lets you offer consistent AI assistance from acquisition and onboarding through everyday usage, renewals, and upsell conversations, all on a single platform.

You can start by connecting your main content sources and adding an AI widget or search bar to a single page, flow, or portal area. With no-code templates and prebuilt integrations, many organizations launch an initial lifecycle use case, such as support deflection or onboarding assistance, in weeks and then expand once they see results.

Unless provides onboarding support, best-practice guidance, and ongoing help from product and success teams. You get assistance with designing lifecycle use cases, configuring agents, and optimizing flows so your AI-powered customer success keeps improving as your products, content, and regulations evolve.

Unless sits on top of your existing systems and connects to tools like CRMs, CS platforms, ticketing, portals, and content platforms. It helps you extend your digital and customer success strategy with AI while keeping current investments, processes, and governance models in place.