Integrate generative AI assistance into your customer operations
Boost customer success
Customer success depends on rapid responses to user queries. Mastering all your corporate knowledge, AI assistance provides instant answers to employees and customers alike.
- Internal assistance for your team
Reduce the case resolution time of your customer support team with automation and coaching, by making complex information accessible on human terms - right in their favorite tools.
- Contextual help for your customers
Lift the pressure off of your organization by enhancing your websites or dashboards with integrated handholding, leveraging AI-powered chat, tooltips, alert boxes, and much more.
- Self-service support for your visitors
Reduce the amount of incoming customer cases by resolving user inquiries in a 24/7 personalized dialogue with an AI that has deep knowledge of your business and organization.
Large organizations do not need engines, they need cars
Full product experiences
To solve human problems end-to-end, we deliver whole product experiences. Let's explore one example of our ready-to-go UI components.
More than just amazing technology
Bringing actual value
Generative AI is evolving from technology novelty to actual use cases and real value. As a result, you can improve the efficiency and productivity of your organization to unprecedented levels.
- Massive time savings
- Reduce look-up, research and planning from weeks to merely hours or minutes, providing an unprecedented efficiency boost.
- Better insights
- By analyzing a vast amount of internal data, you can uncover patterns and insights that others may have missed.
- Higher quality
- Create and deliver better content, recommendations, or strategic plans, at a much higher output rate.
- Enhanced teamwork
- By automating tedious tasks, you and your team can spend more time collaborating and innovating.
- Rely on the consistency and quality assurance that comes from your institutional knowledge. Benefit from a single voice.
- On demand use
- Your AI is always on and ready to help. Available 24/7 and with concurrent support for many users and teams.
An almost trivial implementation effort
Plug and play
Our platform is the simplest way for organizations to integrate generative AI into their operations. Train, configure, deploy, and monitor with ease. All without code.
Extensible & open source
Benefit from a large library of 120+ web components that act as conversation starters.
Broad set of features included
We use foundation models as only a piece of an all-inclusive solution, offering everything you need to deploy production-ready features. Here are some examples.
- Using our AI Persona feature, you can pick the AI personality that fits its context best. Choose for support agent, sales rep, product expert, or a custom persona.
- With our AI Empathy feature, conversations will be personalized based on CRM data and behavioral aspects using audience segmentation and user profiles.
- For organizations with different target audiences or departments, AI Segmenting makes sure that mission-critical data sets do not get mixed up.
- Build advanced interactions with other systems using our AI plugin framework. Let your customers make purchases, book calls, or submit a ticket, by simply asking questions.
- Built on GDPR and CCPA, our AI Privacy Safeguard technology will make sure that Personally Identifiable Information will never reach the AI models.
- Teach the AI with documents or websites in any mix of 40+ languages. Conversations take place in the language of your users, without intermediate language switching problems.
When I heard about the conversational UI components of UNLESS, I knew we had to use it at Peecho. Combine that with AI plugins that can help customers decide on and place orders, it’s an absolute game changer for our sales and customer support teams!
Frequently asked questions
UNLESS is a platform that helps organizations open up their proprietary knowledge with the help of generative AI. You can train an AI model with many sources, like a knowledge base, documents or your website, and subsequently let your customers or your team engage in conversations with the AI through many channels.
You can think of Unless as a human-like interface between your documentation and the channels that your users, customers, or your team like to use. Using Large Language Models, it allows you to communicate with your own organizational knowledge, through channels like native CRM apps, messaging tools, and generic web components.
We take pride in the fact that non-technical staff can manage everything. Our platform is self-service, and we also offer onboarding training for the nitty-gritty.
The responses of our AI models depend entirely and only on the sources that your organization uses to train them. So, external bias does not play a role.
Our platform has built-in constraints to prevent personal data leakage. Our AI Privacy Safeguard operates like a switch that stores PII in a protected data storage facility, while feeding the AI model with anonymized labels instead.
Larger organizations need extensive features, security, and privacy measures. Typically, start-ups lack these requirements, while custom projects are slow and expensive. UNLESS provides the AI feature delivery platform that solves these problems.