A step-by-step guide to define business goals before implementing AI
Set your business up for AI success—learn how to define clear goals before implementing Unless in your organization.
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Help center
Search our help center to get started and learn about Unless and how to use AI assistants in customer support and customer success.
Measure success
Learn how to analyze your goals, track results, and make the most of your visitor personas.
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Preparing your organization for AI: roles and functions
Discover the essential roles your team needs to successfully implement and manage an Unless AI project from start to finish.
Conducting critical reviews: security and privacy considerations
Ensure security and compliance by understanding which risks Unless covers for you - and which your organization must manage.
ROI and TCO calculation: measuring financial impact of AI with Unless
Quickly assess the true financial impact of AI in customer support with ROI and TCO calculators designed for Unless users.
Configure the user experience of your AI
Customize your AI's persona, response length, supported languages, layout, and so much more.
Integrate the team assistant with Freshdesk
Configure Freshdesk groups to your environments and optional segments in Unless.
How to add an AI starter button
Find out how to add a starter button to your website or dashboard for users to interact with your AI.
Integrate the team assistant with Hubspot
Configure Hubspot pipelines to your environments and optional segments in Unless.
Integrate the team assistant with Zendesk
Configure Zendesk brands to your environments and optional segments in Unless.
Get started with the team assistant
Find out how you can install, authorize, configure and use the team assistant in just a few steps.
Setting up agent actions
Nudge users to the next step of their journey and provide direction based on their needs.
Review and improve conversations
Learn how to review and analyze conversations and to improve the answers.