Agent
One agent. Every customer moment.
The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Qualify, convert, educate. 24/7 on your marketing site.
See churn coming. Act before it does, inside the customer's product.
Catch upsell signals early. Route them to the right owner.
Resolve, co-pilot, learn — across every helpdesk and channel.
Trust
Built for the EU from day one
The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Twelve numbered measures keep sensitive identifiers home.
Three pillars — sovereignty, AI Act readiness, sector readiness.
Five EU-resident layers — touchpoints to LLM constellation.
EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Norway's leading ERP — modernized self-service with Unless.
Patient self-service surged within weeks of deploying Unless.
Financial service Onguard powers their support operations with Unless.
Meet Sally, Kontek’s AI support colleague in regulated finance.
Resources
Search resources and support articles
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Get-started guides and advanced playbooks for the platform.
Privacy measures, security by design, and compliance guidelines.
Find reference documentation for the javascript API.
Bite-sized examples for every stage of the customer lifecycle.
Pricing
Pay per outcome. You choose.
Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.
Full platform on both — Living Knowledge, Memory, Context.
Productized add-ons. À la carte on Flex, bundled into Fixed.
What counts as an outcome, fair use, and switching mid-year.
Generative UI
Leveraging the power of AI, we will turn complex user interfaces into empathetic dialogues that guide customers through finance, healthcare, or insurance journeys from first visit to renewal.
- Instant, no-code deployments.
- Production‑ready AI for customer success demands enterprise‑grade infrastructure. Our platform enables instant, no‑code deployment of assistants and agents without compromising on quality.
- End-to-end solutions.
- AI is not magic dust; sprinkling it randomly yields little value. We deploy coordinated use cases across acquisition, retention, sales expansion, and support that all add to the same goal: optimizing your customer experience.
- Battle-hardened privacy protection.
- Most companies in Europe are unsure about regulations. We help you stay aligned with EU rules for privacy, security, and data governance while avoiding stale data and hallucinations in your AI experiences.
A short history
We have been methodically building our platform over the past years, culminating in the conversational and agentic AI platform for customer success that it is today.
- 2022
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We pivoted into building our AI platform in 2022, leveraging the fact that we already enrolled in OpenAI's beta program two years earlier.
- 2023
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In 2023, our AI assistance component framework evolved with feedback from large customers running high‑stakes customer success operations.
- 2024
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Due to heightened demand from within the European Union, we doubled down on privacy protection, compliance and governance.
Roadmap towards the generative UI
Every Unless component is conversation‑aware, enabling AI‑driven customer success across acquisition, retention, expansion, and support.
Frequently asked questions
What is on the Unless roadmap?
UNLESS is investing in deeper agentic skills, broader Living Context integrations, and richer Analyze dashboards. The roadmap follows the loop: every quarter, Train, Test, Deploy, and Analyze each get sharper. The senses get richer, the Engine learns faster, and the receipts get easier to read.
What does a "generative user interface" mean for Unless?
It means a portal or product that adapts to the customer instead of forcing them through a menu. Forms become guided conversations. Dashboards become questions answered out loud. We are folding generative UI into the Customer Agent so complex regulated journeys feel as easy as asking a colleague.
How is deployment getting easier over time?
Through templates, no-code configuration, and richer connectors. The first agent is already live in four weeks. The next milestone is getting that to under two weeks for the most common use cases, while keeping the same audit and privacy guarantees.
How does regulation shape the roadmap?
Regulation is a feature input. The constellation of models means we can swap providers fast if the rules change. The Privacy Vault means new privacy obligations land as configuration. EU AI Act enforcement intensifying in Q3 2026 shapes the Test and Analyze investments through 2026.
How do we move from pilot to production?
The pilot is run on real data with real customers, so the path to production is a configuration change, not a re-platforming. Most teams move one moment to production at a time, with the next moment running in pilot alongside. The Engine handles both at once.
We're here to help
Quick responses if you have an issue. Feel free to ask us anything — or ask our conversational AI a question.