Agent
One agent. Every customer moment.
The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition
Qualify, convert, educate. 24/7 on your marketing site.
Retention
See churn coming. Act before it does, inside the customer's product.
Expansion
Catch upsell signals early. Route them to the right owner.
Support
Resolve, co-pilot, learn — across every helpdesk and channel.
Trust
Built for the EU from day one
The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault
Twelve numbered measures keep sensitive identifiers home.
Compliance posture
Three pillars — sovereignty, AI Act readiness, sector readiness.
Architecture
Five EU-resident layers — touchpoints to LLM constellation.
Frameworks
EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS
Norway's leading ERP — modernized self-service with Unless.
Helping patients
Patient self-service surged within weeks of deploying Unless.
Enhancing credit software
Financial service Onguard powers their support operations with Unless.
Ticket deflection at scale
Meet Sally, Kontek’s AI support colleague in regulated finance.
Resources
Search resources and support articles
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center
Get-started guides and advanced playbooks for the platform.
Security and compliance
Privacy measures, security by design, and compliance guidelines.
Developer documentation
Find reference documentation for the javascript API.
The Unless cookbook
Bite-sized examples for every stage of the customer lifecycle.
Pricing
Pay per outcome. You choose.
Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans
Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.
What's included
Full platform on both — Living Knowledge, Memory, Context.
Flex modules
Productized add-ons. À la carte on Flex, bundled into Fixed.
Frequently asked
What counts as an outcome, fair use, and switching mid-year.
In their hands
Support that does the work.
Something breaks. The agent root-causes it, walks through the fix, and offers to run it on the customer's behalf - only the procedures you've approved. The kind of ticket your team would otherwise spend an hour on, resolved before it lands in the queue.
Yes, email it to meWhen exactly will it be fixed?Can I get a CSV instead?
Most relevant
How to export reports
- Supported export formats
- Scheduled report delivery
- Current known issues
Set up auto-exportReport formatting optionsDownload history
Email this report as PDF Sent to your account email right now
Notify me when the fix is live One-time alert to your inbox
Talk to a support agent Live chat with the team
Will I lose any data?Export as CSV insteadCheck status page
What the agent does
Three jobs across the support queue.
01
AI that resolves directly.
The agent handles the questions it can answer, with sourced citations on every response.
02
Human co-pilot.
Where the agent cannot resolve, it drafts a response with full context for your team. UNLESS hands the draft to a human, who approves, edits, sends.
Works with every helpdesk.
03
Self-improving knowledge base.
Every solved ticket turns into structured knowledge for the next interaction. Your support gets smarter, on autopilot.
In your hands
Calm under pressure. By design.
The Personality tab is where you teach the agent how to sound when things break - calm, accurate, and aware of when to escalate. Tone, vocabulary, apologies, and de-escalation rules all configured once, then applied to every reply.
unless.com/en/dashboard/deploy/support
Customer story
“When I look through the AI conversations in the UNLESS dashboard, I know each of them would have become a ticket for the support department otherwise.”
Kontek runs payroll software for thousands of Swedish employers. Their support team uses the Unless dashboard to see exactly which conversations the agent handled, and which ones would have hit the queue otherwise.
Compliance
Every answer points back to its source. Per-decision audit trail.
All four moments
Support is one of four moments.
01
Acquisition
Qualify, convert, educate. 24/7.
02
Retention
See churn coming. Act before it does.
03
Expansion
Spot the upsell signal the second it appears.
04 You are here
Support
Resolve, co-pilot, learn from every interaction.
The system behind the moment
See support in your queue.
Plug in your help center and your support tooling. Watch the agent resolve what it can and draft the rest with full context.