Agent
One agent. Every customer moment.
The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition
Qualify, convert, educate. 24/7 on your marketing site.
Retention
See churn coming. Act before it does, inside the customer's product.
Expansion
Catch upsell signals early. Route them to the right owner.
Support
Resolve, co-pilot, learn — across every helpdesk and channel.
Trust
Built for the EU from day one
The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault
Twelve numbered measures keep sensitive identifiers home.
Compliance posture
Three pillars — sovereignty, AI Act readiness, sector readiness.
Architecture
Five EU-resident layers — touchpoints to LLM constellation.
Frameworks
EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS
Norway's leading ERP — modernized self-service with Unless.
Helping patients
Patient self-service surged within weeks of deploying Unless.
Enhancing credit software
Financial service Onguard powers their support operations with Unless.
Ticket deflection at scale
Meet Sally, Kontek’s AI support colleague in regulated finance.
Resources
Search resources and support articles
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center
Get-started guides and advanced playbooks for the platform.
Security and compliance
Privacy measures, security by design, and compliance guidelines.
Developer documentation
Find reference documentation for the javascript API.
The Unless cookbook
Bite-sized examples for every stage of the customer lifecycle.
Pricing
Pay per outcome. You choose.
Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans
Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.
What's included
Full platform on both — Living Knowledge, Memory, Context.
Flex modules
Productized add-ons. À la carte on Flex, bundled into Fixed.
Frequently asked
What counts as an outcome, fair use, and switching mid-year.
In their hands
The upsell, captured at the moment.
A customer hits their plan ceiling. The agent surfaces the limit, lays out the trade-offs, and offers an immediate path forward - overage, upgrade, or custom plan. Revenue captured the second the moment appears, not at the next quarterly review.
Compare upgrade pathsAllow overageSee this month’s usage
Most relevant
Plan limits and overages
- How outcomes are counted
- Monthly usage trends
- How to switch plans mid-cycle
Trend forecastAverage outcome costAnnual vs. monthly
Upgrade to next tier +1,500 outcomes · effective today
Allow overage this cycle €1.20/outcome · cap at €500
Request a custom volume plan For 5k+ outcomes · success will reach out
Upgrade mathWhen does next tier pay back?Cap the overage lower
What the agent does
Three jobs at the renewal-and-expand seam.
01
Upsell signal detection.
The agent finds opportunities from usage patterns and peer cohort analysis. The signals you would miss in a spreadsheet.
02
Autonomous revenue actions.
The agent can execute revenue-driving actions inside your product, within boundaries you set. UNLESS holds the line on those boundaries.
03
Intelligent routing.
Expansion opportunities reach the right account owner with the buying intent, the timing, and the recommended next move.
In your hands
The bell rings on its own.
The Notifications tab is where you set the agent's proactive moves. Buying-signal thresholds, peer-cohort triggers, in-app prompts, account-owner alerts - defined once, then fired autonomously the second a customer crosses the line.
Customer story
“When I heard about the conversational UI components of UNLESS, I knew we had to use it at Peecho. Combine that with AI plugins that can help customers decide on and place orders, it’s an absolute game changer for our sales and customer support teams!”
Peecho's agent doesn't just answer product questions. It helps customers decide on the right configuration, then places the order in the same flow. Sales and support stop being separate motions.
Compliance
Every action carries a permission boundary. The agent runs the procedures you defined.
All four moments
Expansion is one of four moments.
01 Customer Agent
Acquisition
Qualify, convert, educate. 24/7.
02 Customer Agent
Retention
See churn coming. Act before it does.
03 You are here
Expansion
Spot the upsell signal the second it appears.
04 Customer Agent
Support
Resolve, co-pilot, learn from every interaction.
The system behind the moment
See expansion in your account base.
Plug in your usage data and your account team. Watch the agent surface the upsell signals you would otherwise miss.