Agent
One agent. Every customer moment.
The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition
Qualify, convert, educate. 24/7 on your marketing site.
Retention
See churn coming. Act before it does, inside the customer's product.
Expansion
Catch upsell signals early. Route them to the right owner.
Support
Resolve, co-pilot, learn — across every helpdesk and channel.
Trust
Built for the EU from day one
The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault
Twelve numbered measures keep sensitive identifiers home.
Compliance posture
Three pillars — sovereignty, AI Act readiness, sector readiness.
Architecture
Five EU-resident layers — touchpoints to LLM constellation.
Frameworks
EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS
Norway's leading ERP — modernized self-service with Unless.
Helping patients
Patient self-service surged within weeks of deploying Unless.
Enhancing credit software
Financial service Onguard powers their support operations with Unless.
Ticket deflection at scale
Meet Sally, Kontek’s AI support colleague in regulated finance.
Resources
Search resources and support articles
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center
Get-started guides and advanced playbooks for the platform.
Security and compliance
Privacy measures, security by design, and compliance guidelines.
Developer documentation
Find reference documentation for the javascript API.
The Unless cookbook
Bite-sized examples for every stage of the customer lifecycle.
Pricing
Pay per outcome. You choose.
Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans
Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.
What's included
Full platform on both — Living Knowledge, Memory, Context.
Flex modules
Productized add-ons. À la carte on Flex, bundled into Fixed.
Frequently asked
What counts as an outcome, fair use, and switching mid-year.
In their hands
The save that happens without a call.
A customer asks to pause - the moment churn shows up dressed differently. The agent lets them pause cleanly, preserves the data, and offers a return path. No escalation, no save-call, no overhead on your team.
Yes, pause nowMove start to MondayWhat changes during pause?
Most relevant
How to pause your account
- What stays during a pause
- How to restart after a pause
- Downgrade instead
Restart timelinePause vs. cancelKeep my integrations
Pause now, restart Jul 14 60 days · 10% loyalty credit on resume
Pause indefinitely Restart whenever · same data preserved
Talk to success 15 min · find a path that fits
Why this loyalty credit?Skip the creditPause one workspace only
What the agent does
Three jobs once the customer is yours.
01
Predictive churn signals.
The agent flags at-risk accounts from usage drop-off, support sentiment, and engagement patterns.
02
Proactive in-app guidance.
Notifications and nudges that arrive when the customer needs them, not when marketing schedules them.
03
Automated playbooks.
Trigger interventions from human-readable instructions. UNLESS keeps the rules legible. No engineering required to update a rule.
In your hands
Watch the curve. Catch the moment.
The Monitoring tab is where you tell the agent which signals matter - usage drops, login gaps, feature abandonment. When the curve dips, the agent moves the customer into Retention before anyone in CS sees the dashboard.
unless.com/en/dashboard/deploy/retention
Retention
-
Churn risk language
ActiveCancellation intent, comparison shopping, escalating frustration in conversation.
28 live last 4m ago -
Pricing pushback
ActiveCustomer questions value, asks for discounts, or compares to competitor pricing.
14 live last 22m ago -
Reduced usage
ActiveLogin frequency or feature use drops below the customer’s 30-day baseline.
9 live last 1h ago -
Renewal approaching
ActiveContract end date within 60 days; surface renewal pricing and account health.
73 live last 8m ago -
Competitor mention
DraftNamed competitor referenced in a customer-facing exchange.
Not yet enabled - Add signal From library
Customer story
“As a healthcare service prioritizing patient care and privacy, we chose UNLESS as the obvious solution. The impact was immediate: following a seamless integration, patient self-service surged within weeks.”
ZorgDomein runs the patient portal that connects healthcare providers and patients across the Netherlands. The agent helps patients self-serve inside the portal, in their own language, without a ticket.
Compliance
Customer signals stay in your account. PII is tokenized at the gateway.
All four moments
Retention is one of four moments.
01 Customer Agent
Acquisition
Qualify, convert, educate. 24/7.
02 You are here
Retention
See churn coming. Act before it does.
03 Customer Agent
Expansion
Spot the upsell signal the second it appears.
04 Customer Agent
Support
Resolve, co-pilot, learn from every interaction.
The system behind the moment
See retention in your portal.
Plug in your usage signals. Watch the agent intervene before churn shows up in the forecast.