How Visma Enterprise AS accelerated AI adoption with Unless
When AI becomes the standard: Inside Visma Enterprise AS’s self-service transformation
Agent
The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Qualify, convert, educate. 24/7 on your marketing site.
See churn coming. Act before it does, inside the customer's product.
Catch upsell signals early. Route them to the right owner.
Resolve, co-pilot, learn — across every helpdesk and channel.
Trust
The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Twelve numbered measures keep sensitive identifiers home.
Three pillars — sovereignty, AI Act readiness, sector readiness.
Five EU-resident layers — touchpoints to LLM constellation.
EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.
Customers
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Norway's leading ERP — modernized self-service with Unless.
Patient self-service surged within weeks of deploying Unless.
Financial service Onguard powers their support operations with Unless.
Meet Sally, Kontek’s AI support colleague in regulated finance.
Resources
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Get-started guides and advanced playbooks for the platform.
Privacy measures, security by design, and compliance guidelines.
Find reference documentation for the javascript API.
Bite-sized examples for every stage of the customer lifecycle.
Pricing
Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.
Full platform on both — Living Knowledge, Memory, Context.
Productized add-ons. À la carte on Flex, bundled into Fixed.
What counts as an outcome, fair use, and switching mid-year.
When AI becomes the standard: Inside Visma Enterprise AS’s self-service transformation
Meet Sally: Kontek’s AI support colleague in a complex regulatory landscape
Turn legacy documentation into structured, searchable assets that power AI with knowledge management tools.
UNLESS has been recognized for its innovative capabilities in making organizational knowledge discoverable, intuitive, and actionable.
Discover how AI boosts customer support ROI with key metrics and cost insights for SaaS solutions like Unless.
Digital autonomy means independently managing our technology and data to ensure security and privacy.
Transforming customer support with AI - insights from the Visma AI Conference 2025 fireside chat of Edgars Dzenuška and Sander Nagtegaal.
Businesses in Europe's regulated sectors face unique challenges launching AI solutions while complying with strict regulations.
The Unless team shares what they worked on in 2025 so you can stay up to date on all new features, improvements, and fixes.
The Unless team shares what they worked on in 2024 so you can stay up to date on all new features, improvements, and fixes.
Explore how conversational AI safeguards your privacy through secure storage, controlled access, and compliance with GDPR regulations.
Quick responses if you have an issue. Feel free to ask us anything — or ask our conversational AI a question.