Agent
One agent. Every customer moment.
The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition
Qualify, convert, educate. 24/7 on your marketing site.
Retention
See churn coming. Act before it does, inside the customer's product.
Expansion
Catch upsell signals early. Route them to the right owner.
Support
Resolve, co-pilot, learn — across every helpdesk and channel.
Trust
Built for the EU from day one
The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault
Twelve numbered measures keep sensitive identifiers home.
Compliance posture
Three pillars — sovereignty, AI Act readiness, sector readiness.
Architecture
Five EU-resident layers — touchpoints to LLM constellation.
Frameworks
EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS
Norway's leading ERP — modernized self-service with Unless.
Helping patients
Patient self-service surged within weeks of deploying Unless.
Enhancing credit software
Financial service Onguard powers their support operations with Unless.
Ticket deflection at scale
Meet Sally, Kontek’s AI support colleague in regulated finance.
Resources
Search resources and support articles
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center
Get-started guides and advanced playbooks for the platform.
Security and compliance
Privacy measures, security by design, and compliance guidelines.
Developer documentation
Find reference documentation for the javascript API.
The Unless cookbook
Bite-sized examples for every stage of the customer lifecycle.
Pricing
Pay per outcome. You choose.
Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans
Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.
What's included
Full platform on both — Living Knowledge, Memory, Context.
Flex modules
Productized add-ons. À la carte on Flex, bundled into Fixed.
Frequently asked
What counts as an outcome, fair use, and switching mid-year.
In their hands
A real question, answered and converting.
The agent meets prospects on your marketing site, answers complex product questions in their language, and offers the next step on the spot - pilot, demo, or quote. Conversion happens on the answer itself, not after a form submission.
Start Flex pilotCompare side by sideHow are outcomes counted?
Most relevant
How to choose your plan
- What counts as an outcome
- Fair-use policy
- How to switch plans mid-year
Outcome examplesVolume discountsPilot to paid
Start a 30-day Flex pilot No commitment · cancel anytime
Schedule a demo 30 min · live walkthrough
Get a custom quote For 10k+ outcomes / volume tiers
Why Flex first?When does Fixed win?See pilot terms
What the agent does
Three jobs at the top of the funnel.
01
Qualify leads.
The agent qualifies inbound prospects against your ICP, in any language, around the clock. UNLESS routes the rest to a polite "not a fit" reply.
02
Convert prospects.
Sourced answers in any language, plus the next step under the answer. Visitors move from question to demo without hunting for a contact form.
03
Intelligent hand-offs.
Sales reps receive leads with the full conversation, the buying signals, and the recommended next step. Not a fresh form.
In your hands
Procedures define the moves. You're in control.
Every action your agent can take in Acquisition lives here as a procedure - pilot signups, demo bookings, custom-quote handoffs. You define what the agent is allowed to do, and the audit trail captures every run.
Customer story
“Together with Unless, we’re also looking at how we can further grow our AI maturity across the full customer journey. As we grow as a company, our support abilities need to scale with us. The alternative is simply not sustainable.”
Visma Enterprise AS uses Unless to grow AI maturity across the full customer journey, starting at acquisition and scaling as the company does. Support abilities that keep up with the business, not behind it.
All four moments
Acquisition is one of four moments.
01 You are here
Acquisition
Qualify, convert, educate. 24/7.
02 Customer Agent
Retention
See churn coming. Act before it does.
03 Customer Agent
Expansion
Spot the upsell signal the second it appears.
04 Customer Agent
Support
Resolve, co-pilot, learn from every interaction.
The system behind the moment
See acquisition in your funnel.
Plug in your ICP, your sources, your sales team. Watch the agent qualify, convert, and route around the clock.