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Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Inbox

Messages

Version 1.0 · Last updated 2026-05-27

Daily briefing the Customer Agent sends to your team. Bundles Signals, content gaps, AI maturity nudges, and items waiting for human judgment.

The agent does most things itself, but some things still need a human. The Inbox is where those things land - in one place, with priority, with context. You do not watch the dashboards; the Inbox watches them for you and surfaces what needs judgment.

Key concepts

Today’s briefing

A list of items the agent surfaced in the last 24 hours. Grouped by type, sorted by priority.

Message types

  • Signal alerts. A Signal fired and your team should act (churn risk, upsell intent, quality drop).

  • Content gaps. The agent struggled to answer something and Living Knowledge needs an update.

  • AI maturity nudges. Recommended next moves based on your maturity score.

  • Team Feedback awaiting review. Suggestions from the Team Assistant pending approval.

  • Conflict resolutions. Sources or content units contradicting each other.

Actions

Most Messages resolve in one click: Accept or Deny. Some Messages also support edit, assign, or open in context.

Assignments

Messages can be assigned to a specific user or team. Useful when the same Inbox serves several owners.

What you can do here

  • Read today’s briefing in one place
  • Approve or discard suggestions from Team Feedback
  • Update a Source flagged for a content gap
  • Trigger a Procedure linked to a Signal
  • Assign a Message to a teammate
  • See historical Messages and how they were resolved

When to use it

  • First thing on a Monday morning, to plan the week
  • After running a Quality report, to act on the gaps it surfaced
  • When a Signal fired overnight and you need to follow up
  • Anytime someone in your team flags a conversation for review

How it works

The Engine writes Messages whenever a Signal fires, a content gap is detected, a Living Knowledge conflict surfaces, or a maturity nudge becomes relevant. Each Message includes the context you need to act without leaving the Inbox.

Frequently asked questions

How do I clear the daily briefing?

Open "Inbox > Messages" and walk down the list. Most Messages resolve with one click: Accept or Deny. Resolved Messages move out of Today's briefing.

How do I get notified when a critical Message arrives?

Configure a Notification for the channel you care about. Slack and Teams are common.

Can I assign a Message to someone else?

Yes. Click "Assign" on the Message and pick the user. They get notified.

How do I approve a Team Feedback suggestion?

Open the Message, review the suggestion against the original, click "Approve". The change applies to Living Knowledge on the next refresh.

What if I discard a Message and want it back?

Open the history view and click "Restore". Discarded Messages keep for 30 days.

Why is my Inbox empty?

Either no Signals fired and no gaps emerged in the last 24 hours, or you have not configured any Signals yet.

Accountability
Account settings