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Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Test

Preview

Version 1.0 · Last updated 2026-05-27

Take the customer's seat and try the Customer Agent yourself. Test answers, Procedures, and personalization before any of it reaches production.
This feature is in Beta and will be available soon.

Pushing a change to a live agent without checking it first is the fastest way to embarrass yourself. Preview lets you replicate any customer situation in a controlled space, ask the questions you care about, and see exactly what the agent does.

Key concepts

Conditions

The setup that shapes the Preview session: Audience, topic, Living Context state, and surface (marketing site, product, helpdesk). Same conditions a real customer would arrive with.

Conversation panel

Where you type messages and see the agent respond. Identical to what a customer sees.

Inspection panel

Side panel that shows what the agent is seeing internally: Sources used, Procedures available, Living Context values. Use this to diagnose unexpected answers.

Session log

Every Preview session is saved automatically. Share a link with a colleague, or come back later to review.

What you can do here

  • Type questions and watch the agent respond
  • Trigger Procedures to see them run end to end
  • Switch Audience, topic, or surface to test different paths
  • Inspect which Sources the agent used
  • Share session URLs with colleagues for review

When to use it

  • After updating a Source, to confirm the change shows up correctly
  • Before publishing a new component or Moment configuration
  • Before any pilot review meeting, as a quick sanity check
  • When the agent is giving a confusing answer in production and you want to reproduce the issue

When not to use it

  • You want to test at scale. Use Simulations instead. Preview is one human, one session.
  • You want to score the agent against expected answers. Use Quality reports.

How it works

Preview runs against the same Engine the live agent uses. Living Knowledge, Memory, Context, and Procedures all behave the same way. The only difference is that Preview sessions do not affect Analyze metrics for the live agent.

Frequently asked questions

How do I start a Preview session?

Open "Test > Preview". Set the Audience, topic, Living Context, and surface. Click "Start Preview".

How do I test how the agent treats a specific customer?

Set Living Context to that customer's profile. The agent now sees the same plan, history, and signals it would see in production.

How do I check which Sources the agent used?

Open the Inspection panel next to the chat. Every answer lists the Sources it pulled from.

How do I share a Preview session?

Copy the session URL from the address bar. Anyone with access to your Unless account can open it.

Why does the agent answer differently in Preview than in production?

Usually because the conditions are different. Check the Audience, topic, and Living Context. If those match production, the next thing to check is whether the live Sources have changed since you set up the Preview.

Audiences
Simulations