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Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Deploy

Signals

Version 1.0 · Last updated 2026-05-27

Triggers the Customer Agent watches for in each Moment. Churn risk, upsell intent, content gaps, satisfaction drops. Configurable per Moment.

Without Signals the agent only reacts to questions customers ask. With Signals the agent notices what is happening around the conversation and acts on it. This is what turns the agent from reactive to proactive.

Key concepts

Signal types

Three broad categories, varying per Moment.

  • Risk Signals. Churn risk in Retention, dropping satisfaction in Support, refund risk in Sales expansion. Action: notify the team or run a Procedure.

  • Intent Signals. Upsell readiness in Sales expansion, qualification fit in Acquisition. Action: route to the right account owner.

  • Quality Signals. Negative feedback, repeated unanswered questions, low resolution. Action: feed back to Living Knowledge.

Default rules

Each Signal type ships with default detection rules. Good enough to start. Tune them once you have data.

Custom rules

Layer your own conditions on top of the defaults. Combine Audience membership, Living Context values, or behavior signals.

Linked actions

Every Signal can fire a Procedure, send a Notification, or route to the team. Pick one or more per Signal.

What you can do here

  • Switch on the Signals you want to use per Moment
  • Adjust default detection rules
  • Add custom Signal rules combining Living Context and Audiences
  • Link Signals to Procedures or Notifications
  • View per-Signal counts and outcomes in Analyze

When to use it

  • You see churn happening and want the agent to spot it earlier
  • You are running a Sales expansion pilot and need to catch buying intent
  • You want quality feedback flowing back into Living Knowledge automatically

How it works

The agent reads Living Context and conversation behavior continuously. When the conditions for a Signal are met, the linked action fires. Each Signal logs to the audit trail so you can trace what fired and why.

Frequently asked questions

How do I switch on churn risk for Retention?

Open "Deploy > Signals", pick the Retention Moment, and turn on "Churn risk". Review the default rules and adjust the thresholds for your business.

How do I send a notification when a Signal fires?

Open the Signal and link a Notification. Pick the channel (team channel, in-app alert, email) and the recipients.

How do I make a Signal trigger a Procedure?

Open the Signal and link a Procedure. The Procedure offers the customer an action when the Signal fires.

Can I write a fully custom Signal?

Yes, layer custom rules on a default Signal. For deeply custom logic, talk to your account manager about a custom integration.

Why is a Signal not firing in production?

Check three things: the Signal is switched on for the right Moment, the conditions actually match your data, and the dependent Living Context fields are connected.

Moments
Personality