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Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Account & billing

Account settings

Version 1.0 · Last updated 2026-05-27

Workspace configuration, language settings, multi-workspace management, and the Unless snippet.

Account settings are the things you set once and forget about. Get them wrong and the rest of the platform behaves strangely. Get them right and you never think about them again.

Key concepts

Workspace

The container that holds your Unless configuration. Most companies use one production workspace. Run more when you have separate products, brands, or markets that need independent setups.

Languages

Configured under “Current workspace > AI configuration”, not under Account. Three settings to configure. Base language is the language most of your content is written in. Allowed languages are the ones the agent will respond in. Fallback language is what it uses when it cannot detect the customer’s language.

Domains and subdomains

Where the agent runs. Add the domains you control. The Unless snippet only loads on whitelisted domains.

Cookies you want to use in Audiences. Add the cookie name and the platform will read it from incoming requests.

Unless snippet

Single script tag you place in the head of your site. Get it from this section if you ever need to reinstall.

What you can do here

  • Edit workspace name and contact details
  • Set base, allowed, and fallback languages
  • Add or remove domains
  • Manage the cookie whitelist
  • Copy the Unless snippet for installation
  • Add additional workspaces if needed

When to use it

  • During Implementation, to set up the workspace
  • When adding a new domain or subdomain
  • When expanding to a new language market
  • When creating a separate workspace for a new product

How it works

Account settings live above the four phases (Train, Test, Deploy, Analyze). Changes here affect what is available across those phases. For example, adding a language unlocks it everywhere the agent runs.

Frequently asked questions

How do I add a new language?

Open "Current workspace > AI configuration" and add the language to the allowed list. Update Living Knowledge Sources for that language and the agent picks it up.

How do I add a new domain?

Open the domains list and click Add domain. Confirm ownership with the verification token. The snippet will load on the new domain once verified.

How do I add a workspace for a separate brand?

Open the workspaces section and click Add workspace. Pick the type and configure independently. Each workspace has its own Sources, Personality, and access controls.

Where is the Unless snippet?

Open Account and billing > Account > Script settings. Copy the script tag. Paste in the head of your site.

How do I whitelist a cookie for Audiences?

Open the cookie whitelist and add the cookie name. The cookie must not be httpOnly for the platform to read it.

Messages
Subscription and invoices