2025 releases 19 – 27 of 43
IntegrationsAI skillsUI & components
User lookup by reference ID
Identify users by reference ID, not just email.
Live chatUI & components
Simpler password resets for your team
Password resets without the support ticket.
IntegrationsAI skillsUI & components
Trigger actions after inactivity, plus the Sticos integration
Re-engage quiet users at just the right moment.
IntegrationsLive chat
Zendesk live chat handover and the Bookstack integration
A new handover route and a new knowledge source.
IntegrationsInsights
Forward resolved conversations to Freshchat
Keep your CRM up to date with resolved chats.
AI configurationUI & components
Add custom rules to any persona
Shape your AI without starting from a custom persona.
IntegrationsUI & components
Automatic follow-up questions and the Google Drive integration
Keep conversations going, with content from Google Drive.
AI skillsLanguagesUI & components
Conversation tags are here
Organize your conversations exactly how you want.
Team assistantAI skillsUI & components
Action triggers can surface connected resources
Trigger actions from more than just FAQs.