2025 releases 28 – 36 of 43
IntegrationsLive chat
Zoho Desk support and file uploads in live chat
A new desk integration and easier file sharing in chat.
Team assistantLanguages
Content optimizer improvements
A round of refinements to the content optimizer.
Integrations
Filter Zendesk tickets by ticket form
More precise control over which tickets you ingest.
Live chatAI skillsInsights
Connect actions to your resources
Pair the right actions with the right content.
AI skillsUI & components
Let the AI rewrite articles for clarity
Make your content easier to read, without losing a word.
InsightsUI & components
Restrict content with audience-based access
Show the right content to the right people.
AI skillsInsights
See the full insights lists, not just the top 10
The whole picture, beyond the top 10.
AI skillsInsights
Success ratio and escalation insights
See at a glance how often your AI succeeds.
Live chatAI skillsLanguages
Dependent variables in actions
Build smarter, conditional action flows.