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Zoho Desk support and file uploads in live chat

May 5, 2025

A new desk integration and easier file sharing in chat.
IntegrationsLive chat
  • Clicking on a PDF source in AI sources or the search tab opens it in a new tab (instead of a download).
  • It is now possible to upload a file while talking to a live chat agent on Freshchat and Salesforce.
  • It is now possible to upload a screenshot to Salesforce live chat.
  • We now support Zoho desk for articles and ticket integrations.
  • UI improvements to the search tab
Content optimizer improvements
Action triggers can surface conn...