2024 releases 19 – 27 of 43
IntegrationsTeam assistantAI skills
A better model and the Freshdesk team assistant
A model upgrade for everyone, plus Freshdesk support.
Team assistant
Track quality scores over time
Watch your content quality improve, week over week.
Insights
A clearer quality control report
The quality control report just got easier to read.
IntegrationsInsights
Freshdesk knowledge base and ticket integrations
Bring Freshdesk content and tickets into your AI.
IntegrationsLive chatAI skills
Live chat handover inside the AI component
Hand off to a human without leaving the chat.
Integrations
Exclude CSS selectors when ingesting websites
Ingest the content that matters and skip the clutter.
Team assistantInsightsUI & components
New search and contact tabs, plus GPT-4o support
More ways for users to reach you, on a newer model.
IntegrationsTeam assistantLanguages
Freshdesk integration and a friendliness score breakdown
Support Freshdesk and understand your scores in detail.
Team assistant
Notes in the team assistant and friendliness tweaks
Small refinements to notes and content scoring.