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New search and contact tabs, plus GPT-4o support

June 24, 2024

More ways for users to reach you, on a newer model.
Team assistantInsightsUI & components
  • There’s now a search tab that can be used to look up similar content to the question that was asked. If no question was asked yet, the AI will find content similar to the page that the user is on. The search tab can also be used to find similar tickets via the team assistant. Search tab example from the Unless website
  • You can also add a contact tab to your AI components so that your users can get in touch directly when needed. Floating button example with contact tab from the Unless website
  • You can now review commonly unanswered questions & most downvoted questions at a glance via the Performance tab. New insights blocks: Commonly unanswered questions & most downvoted questions
  • New settings have been added to the team assistant configuration. It is now possible to add a logo, a starting message, and a placeholder. Browser assistant configuration settings
  • Global sources and topics are now combined under one tab: Knowledge base.
  • UI improvements have been made to the quality control report.
  • We’ve added support for GPT-4o.
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