Custom email subjects and smarter language detection

November 20, 2023

• The subject line for emails delivered to your specified customer service email is now customizable via the Configuration tab of the AI zone.
• You can now adjust the workspace names listed at the top right corner.
• Added article visibility properties to the Salesforce integration such as include/exclude options.
• We’ve made some changes to make the input field in the chat clearer.

Language detection

• We now store the determined language of each message and answer which should make it easier to identify outliers and errors.
• Additionally, you can add a fallback language for cases where the language cannot be confidently determined. You can do this via the Configuration tab of the AI zone.

Fixes

• The chat no longer crashes in the case of an empty message.