Flag responses and review AI usage in billing

November 13, 2023

• In Conversation detail pages, you can now flag a response to report an issue to our team. It is also possible to provide additional context here in terms of what happened and what you would expect to happen so we can address the issue accordingly.
• If you have multiple AI segments, you can ask the end-users to self-segment at the start of a conversation.
• In the Billing section, we added graphs to make it easier for you to review the use of AI responses over time.
• We added breadcrumbs to our dashboard pages to make navigation easier.
• You can now exclude an article ID when using the Zendesk integration.