Insights revamped

February 3, 2025

• When excluding a document from training data, all subdocuments are also marked as excluded.
• If the AI didn’t find the right article, you can now tell it which one is correct.

Insights revamped! 📊

• You can now see the success rate of the AI at a glance and over time.
• Unanswered responses and escalated conversations are shown in the graph with an orange line so you can monitor any changes.
• Metrics are now grouped based on responses, conversations, and searches.

Bug fixes

• Excluded resources no longer getting re-added when the original content changes.
• All ticket analysis events now show in the insights report.
• Filter dropdown in resources list no longer closes when you select or type something.