A redesigned navigation and origin-based insights

January 13, 2025

• We’ve launched a redesigned navigation! Features are now grouped under the following categories: data management, quality controls, user experience, and (coming soon) compliance controls.
• Conversation insights can now be filtered on origin (AI assistant, team assistant, dashboard testing, etc.) allowing you to drill down further.
• Actions now have a checkbox for whether the interaction counts as an “Escalation” (ie. forwarding to support).
• The Insights tab now has shortcuts for quick access to your training data, reports, and conversations.
• You can simply copy sources from one environment to another instead of having to re-add them manually.
• You can filter the quality assurance report by topic (previously referred to as segment).
• The AI component will show a scrollbar if there is more content than what is in view.