Chat incentives are here

September 16, 2024

• Chat incentives are here. 🎉 You can now add action buttons to the floating starter button which will already be visible before the user opens the chat and starts interacting with the AI. By predicting the questions of users and guiding them to the answers they might need, we can increase engagement and satisfaction.
• You can now generate “candidate questions” for the quality control report based on historical tickets.
• Admins can now delete a conversation (ie. if it includes PII). A record of the conversation will be kept (so that Conversation URLs aren’t broken) but the chat data will be removed and replaced with a message that the conversation has been deleted.
• Fixed bugs related to segment options not showing in some new conversations and the selection being lost when a chat is closed and re-opened.