AI action variables are here
May 6, 2024
Give your actions the context they need to run.
Team assistantAI skillsInsights
AI action variables are here! 🎉
You can now use variables when adding an action. Think of variables as something that needs to be known for an action to be completed. For example, for actions related to an Order ID, the AI needs to know the order ID. If it isn’t already known, the AI will first ask the user for input before initiating the action.

Currently there are two options available: string and regex. We have more variable types on the roadmap but if you have any specific requests, please get in touch!
- The team assistant will now set “Email” metadata to reflect which tickets were handled by which agents.
- Quality control questions are no longer factored in when showing most commonly asked questions and top sources.