Renamable training sources and Zendesk multibrand support

October 30, 2023

• It is now possible to rename your training sources, making it easier to browse and find what you’re looking for.
• Zendesk multibrand is now supported.
• We can now ingest tickets from Zendesk.
• Subcategories can now be fecthed with the Salesforce integration.
• Conversation sentiment was calculated based on sentiment analysis of the questions and the ratio of positive and negative responses from the user. This is now split so you see the sentiment and rating separately. Fixes
• When reviewing conversations, if you were going between the list view and the detail pages, your filters would reset each time. This is now fixed.
• The configuration wasn’t loading when switching websites.