2026 releases 19 – 27 of 27
Live chatPrivacy & security
Unified live chat and AI view
One continuous view for live chat and AI.
IntegrationsTeam assistantAI skills
Salesforce team assistant integration
Bring the team assistant into Salesforce.
Product updates
Use cases are now workspaces
A clearer name for the spaces you work in.
Live chatAI skillsPrivacy & security
The new guardrails tab
Set clearer boundaries for your AI skills.
Team assistantAI skillsLanguages
AI skills and agentic triggers
Tell your AI what to do, in plain language.
Team assistantInsightsLanguages
Text-to-speech is here
Your AI can now read its answers aloud.
InsightsLanguagesUI & components
Richer conversation exports
More detail in every conversation export.
IntegrationsUI & componentsAccessibility
Speech-to-text is here
Let your users speak their questions out loud.
IntegrationsTeam assistantAI skills
Generate answers from similar tickets in the dashboard
Draft answers from the tickets you have already solved.