Monday

Version 1.0 · Last updated 2026-08-10

Context

monday.com is a work operating system teams use to manage projects, requests, and workflows.

Because monday.com boards mix tasks, requests, and workflow items in one place, Living Knowledge treats every item marked done as a resolved case, so the agent picks up answers from wherever the work actually happened, not just from a dedicated support board. The Team Assistant sits on top of Monday and answers directly from Living Knowledge and a search of related items, and when a question needs a person, it opens an item on the right board, or hands off by email.

Key benefits

• Every board feeds the agent: Items you close out on any Monday board, not just a support one, become grounding for Living Knowledge, so the agent picks up answers from wherever the work happened.
• Team Assistant on top of Monday: Your team answers items inside Monday, drawing on Living Knowledge and related items, without switching tools.
• Handover fits your board setup: When a person is needed, the agent opens an item on whichever board your team actually works from, or hands off by email, always with full context.

How does it work?

Unless watches your monday.com boards and pulls closed-out items into Living Knowledge, where they ground the agent and keep your Help Center current. The Team Assistant answers on top of Monday using that knowledge and a search of related items, and opens an item on the right board, or emails, when a person needs to step in.

Install instructions

Once at the Integrations tab of your Unless dashboard, you can select “Configure” for the Monday integration. This will open a popup where you can connect your Monday account and set up the integration.