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Blog
A collection of blog posts, stories, opinions and customer cases.
Recent articles
Privacy measures for conversational AI in the EU
Learn 12 key strategies to ensure GDPR and EU AI Act compliance for AI technologies in the EU, safeguarding your company’s future.
Unlocking generative AI for customer operations in the EU
Learn how Unless addresses fragmented solutions, the European skill gap, and regulatory hurdles in regulated markets.
How ZorgDomein rapidly increased self-service with Unless
The leading digital healthcare platform in the Netherlands is enhancing its patient support and case handling with extensive AI use.
Specialized AI providers versus built-in AI in CRM systems
In regulated markets in the EU, choosing the right conversational AI - specialized or pre-packaged in a CRM - is key to ensure compliance.
Choosing a Conversational AI platform in the European Union
Choosing the right conversational AI platform in the EU involves navigating regulations and evaluating AI quality, data privacy, and cost.
Privacy in the EU and Large Language Models (LLMs)
Learn how to ensure data privacy with Large Language Models (LLMs) while complying with GDPR and global regulations.
Empowering customer support with AI at Visma | Onguard
Discover how Visma | Onguard leveraged AI to transform customer support, enhancing efficiency and customer experience.
AI assistance for customer success in highly-regulated industries
Seamlessly integrate AI-driven conversational search, ensuring rapid, compliant, and hassle-free customer success.
2023: looking back and looking ahead
Reflecting on a transformative year in AI innovation and what's to come in the new year.
How Peecho reduced support ticket overload with AI-powered efficiency
Peecho streamlined its customer support with an AI assistant to transform ticket handling.
Streamlining knowledge management in healthcare
Lessons from a Dutch hospital on AI-powered transformation: