Build a customer help center inside Unless

June 19, 2026

Summary

This release is about giving your customers a place to help themselves. You can now build a help center inside Unless: organize your knowledge into categories and articles in the dashboard, and let visitors browse it all directly in the AI component.

Around that, the parts of Unless that help you take action got sharper. The task manager now points you to the top three maturity tasks for the stage you are focused on, the ROI dashboard reports per workspace, and audience targeting can match a trait against a whole list of values in a single rule. The agent also reuses details a visitor already shared instead of asking twice, and the dashboard gets a cleaner, refreshed look.

New Features

• Customer help center. You can now create a help center with categories and articles in the dashboard, and your customers can browse it directly inside the AI component.
• Guided next steps. The task manager now surfaces the top three maturity tasks for the lifecycle stage you are focused on, so you always know what to work on next.
• Task assignment. You can now assign a task to a specific teammate, with the option to auto-assign by default.
• Targeting against a list of values. Audience rules can now match a customer trait against a whole list of values in one rule, so you can segment by plan, tier, or region without writing a separate rule for each.
• Personal API key in account settings. Your personal API key is now visible in account management.

Improvements

• ROI per workspace. The ROI dashboard now reports per workspace, so each website’s costs and impact are measured separately, based on its share of interactions.
• Skippable maturity tasks. Tasks that are not relevant to you can now be skipped, and skipped tasks no longer affect your maturity score or come back in the task manager.
• The agent reuses what visitors already told it. When a procedure needs information the visitor already gave in their question, the agent now fills it in automatically instead of asking again.
• Clearer inbox tabs. The inbox tabs are now Content, Signals, and Maturity, and “Knowledge suggestion” is now “Team suggestion”.
• Refreshed dashboard styling. The dashboard has updated typography and a cleaner, more consistent look.
• Updated integration logos. Integrations now show crisper logos with clearer naming.
• Email captured from Slack. When an interaction starts from Slack, the user’s email is now set automatically.

Bug Fixes

• Duplicating a component keeps its settings. Copying an existing component no longer resets its settings.
• Resolved-ticket emails no longer loop. Fixed an issue where resolved-ticket notification emails could repeat.