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Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Ticketing

Jira Service Management

Version 1.0 · Last updated 2026-06-10

Feed your Jira Service Management tickets into Living Knowledge and let the Team Assistant answer on top of it.

Context

Jira Service Management is Atlassian’s IT and customer service desk, built on the Jira platform. It is used by IT and support teams, and is known for request management, SLAs, and tight integration with the rest of the Atlassian suite.

With Unless, your Jira Service Management tickets feed Living Knowledge, so the agent learns from every resolved case and powers the similar-tickets search. The Team Assistant works on top of Jira Service Management, answering tickets directly from Living Knowledge and a search of related tickets. When a question needs a person, the agent hands off by routing a ticket into Jira Service Management, or by email.

This is where Living Knowledge differs from a built-in help center: it combines and deduplicates everything you connect, from documents and tickets to websites and merge requests, into one holistic, always-current Help Center, instead of a view limited to a single tool.

Install instructions

To set up the integration you need to create a queue first. You do this by clicking on “queue settings” and “create queue”. For the queue name choose something like “All closed tickets” and the filter “Resolution > Done”. This will set up a queue with a finished tickets that we can ingest. For the columns list make sure you add:

  • Key
  • Summary
  • Description
  • Updated

Secondly, you have to create an API token. You can do this by clicking on your avatar -> account settings and then go to Security -> Create and manage API token.

Once you have the API token you can go in Unless > Data Management > Integrations > Jira Service Management > Configure > Settings. Here you’ll fill in your base URL (something like https://unless1607606681.atlassian.net), email address and your API token.

Finally, in Unless > Data Management > Training Data add a ticket topic. Open the ticket topic by clicking the view button. Here you can click the import resources button and choose Jira Service Management tickets. Fill in the queue created earlier and hit create import. Now the tickets of the last 12 months will be imported and daily we’ll add the new tickets on top of that.

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