Knowledge base

SharePoint Online

Version 1.0 · Last updated 2026-08-10

Feed your SharePoint Online files into Unless, wherever they sit across your team sites and libraries, so your AI agent answers from your own knowledge.

This is a premium connector. See the pricing page for more information.

Context

SharePoint Online is Microsoft’s document and content management platform inside Microsoft 365, where files are typically split across team sites and libraries, each with its own permissions. Connect it and those files flow into Living Knowledge, the engine that keeps your business knowledge current.

Files scattered across separate site permissions become grounding data your agent can answer from directly, no matter which library they started in, and the same material publishes to a public Help Center on autopilot, SEO covered.

Key benefits

Better data quality: Unless ingests the exact content of your SharePoint Online files, without the navigation and footer clutter a website import brings.
Always current: When a file gets updated in SharePoint Online, Living Knowledge updates with it, so the agent never answers from a version sitting in a library nobody has touched in months.

How does it work?

Unless pulls files from SharePoint Online into Living Knowledge, where they ground your AI customer agent and feed the public Help Center embedded in the agent.

Install instructions

Once at the Integrations tab of your Unless dashboard, you can select “Configure” for the SharePoint Online integration. This will open a popup where you can connect your SharePoint Online account and set up the integration.