Once your AI is trained and live, you can also check out its insights in the AI zone.
You can click around and see the number of views, conversations, and responses. You can also view how many answers received a thumbs up or thumbs down, and how many were forwarded to support.
Here you can select a date range that you’d like to see insights for as well as if you’d like to see the numbers for all visitors, new, or returning visitors.
You can also check off the cumulative box to see numbers per day rather than adding up over time. An example of this can be seen below.
Below the graph, you will see a two sections: quality control report and negatively rated conversations. You can find out more about the quality control center in this article. The second block, negatively rated responses, helps you stay on top of any potential issues and take action when necessary.
Clicking See all will take you to the Conversations list view, filtered for negatively rated conversations only. You can click Details to see the full conversations and the response that was downvoted.
Did your AI not have the answer to a relevant question? Then you will want to add training sources that contain this information.
Was the answer not correct? You can hover over the information icon to see the sources that were used for the answer and identify where the wrong information is coming from. You can then edit your training sources accordingly and retain your AI.
All of this and more can be done via the Training tab of the AI zone.