Data and privacy

Find out how we deal with privacy when you visit our website or when you and your users interact with our platform.

Find out how we deal with privacy when you visit our website or use our applications as a visitor, and how we deal with cookies in our system.

Read our terms and conditions, find the Data Processing Addendum, a security addendum, and other privacy resources.

For our code of conduct and compliance controls, check out this section.

Data and privacy summary

As a quick introduction, here are the key concepts that we handle when dealing with privacy.

Cookieless by default.: By default, our system doesn't use cookies. However, for audience segmentation, personalization, and A/B testing, cookies may be required. In that case, you should connect your consent mechanism to our Consent API.
Separation of personal data and system data.: By default, Unless filters all Personally Identifiable Data from user input and AI training data. However, after consent or with legitimate interest, some customers may submit third-party data. We store this data in Europe only, in a protected "privacy vault".
Privacy vault.: Our data privacy vault technology isolates, protects, and governs sensitive customer data. Tokenization replaces sensitive data with tokens, providing an extra layer of security. Sensitive data is stored in the vault, while de-identified data is used in other cloud storage and downstream services like the AI models.

unless.com