Delight customers, satisfy regulators

Unless is an AI platform for regulated enterprises in Europe that uses AI agents, semantic search, and automation to cut support tickets and improve customer experience. It is built for banks, insurers, pension providers, healthcare organizations, and other compliance-heavy businesses that want safer, smarter digital service.

Unless improves customer experience by giving visitors fast, accurate answers in natural language and guiding them through complex journeys. AI agents and AI search help users find what they need, complete tasks, and understand products without waiting for a human agent.

Unless helps regulated enterprises reduce high ticket volumes, long resolution times, and low self-service adoption. It addresses issues like confusing portals, outdated help content, and overwhelmed support teams by adding AI-powered guidance across web, portal, and internal channels.

Unlike basic chatbots and generic AI tools, Unless focuses on regulated industries and uses curated data, guardrails, and workflow automation to give reliable answers. It avoids “black box” behavior by grounding responses in approved content and integrating with your existing systems instead of scraping the public web.

Unless follows a compliance-by-design approach for GDPR, DORA, and the EU AI Act, with strong data governance and clear audit trails. You stay in control of which data is used, where it is stored, and how AI agents behave, making it easier to satisfy regulators and internal risk teams.

Customers using Unless typically see fewer incoming tickets, faster case handling, more questions answered outside office hours, and higher efficiency for support teams. Over time, these gains translate into lower operating costs, more satisfied customers, and better use of human expertise.

Unless can be deployed on marketing sites, help centers, logged-in portals, and internal tools used by support and operations teams. This lets you offer consistent AI assistance from first visit through onboarding and long-term service, all on a single platform.

You can start by connecting your main content sources and adding an AI widget or search bar to a single page or portal area. With no-code templates and prebuilt integrations, many organizations launch an initial use case in weeks and then expand once they see results.

Unless provides onboarding support, best-practice guidance, and ongoing help from product and success teams. You get assistance with design, configuration, and optimization so your AI agents keep improving as your products, content, and regulations evolve.

Unless sits on top of your existing systems and connects to tools like CRMs, ticketing, portals, and content platforms. It helps you extend your digital strategy with AI while keeping current investments, processes, and governance models in place.