# Unless

Unless is an AI platform for regulated enterprises in Europe that turns customer success into an AI-native growth engine across acquisition, retention, sales expansion, and support. Organizations in finance, insurance, pensions, and healthcare use Unless to deploy compliant conversational AI and agentic automation on top of their existing websites, portals, and internal tools. [unless](https://unless.com)

The platform combines multilingual conversational AI, semantic search, and workflow automation so customers can find answers, complete tasks, and act on complex information without waiting for a human agent. Internal co-pilots help support, sales, and customer success teams resolve cases faster, surface risk and expansion signals, and keep knowledge bases up to date. [unless](https://unless.com/en/features/)

Unless is built with strict EU data privacy and compliance as a core principle, with controls to avoid using customer data to train public models and to meet GDPR, DORA, and EU AI Act requirements. More than 30 Visma Group companies and other European enterprises use Unless to reduce ticket volumes, improve efficiency, and modernize customer journeys in highly regulated sectors. [unless](https://unless.com/en/customers/)

The company’s vision is to make complex, regulated information accessible and actionable for everyone involved in the customer lifecycle. Its mission is to close the AI adoption gap in regulated industries by providing end‑to‑end, compliant solutions that integrate with legacy systems instead of replacing them. [unless](https://unless.com/en/about-us/)

Major European enterprises like Visma Group trust Unless, which is backed by investors including River Venture Partners, Block Party, Rockstart, and notable angel investors. The leadership team includes CEO Sander Nagtegaal, CTO Marcel Panse, CXO Ecesu Erol, and CCO Martijn Groot, supported by experienced advisors and a dedicated expert team. [eliteai](https://eliteai.tools/search/popular/enterprise-ai-platform-for-regulated-industries)

## Core solutions

- [Product overview](https://unless.com/en/features/): Features of the Unless AI platform, including conversational AI, agentic AI skills, integrations, analytics, and governance for regulated industries. [unless](https://unless.com/en/features/)
- [Solutions](https://unless.com/en/solutions/): Lifecycle use cases across acquisition, onboarding, retention, expansion, and support on websites, portals, and internal tools. [unless](https://unless.com/en/blog/know-how/metrics-for-the-roi-of-ai-in-customer-support/)
- [Customers](https://unless.com/en/customers/): Customer stories from finance, insurance, healthcare and other regulated sectors, with metrics such as ticket deflection and efficiency gains. [unless](https://unless.com/en/customers/)
- [Subscription plans](https://unless.com/en/pricing/): Pricing, subscription tiers, and services for deploying Unless at scale in regulated enterprises. [unless](https://unless.com)

## Resources

- [Blog](https://unless.com/en/blog/): Insights on AI for customer success, product updates, and guidance on topics like ROI and safe AI in regulated environments. [unless](https://unless.com/en/blog/customer-cases/empowering-customer-support-ai-visma-onguard/)
- [Contact](https://unless.com/en/contact/): Get in touch with the Unless team for demos, partnership discussions, or support. [unless](https://unless.com)
- [Data Processing Addendum](https://unless.com/en/platform/dpa/): Details on data processing, roles, and GDPR-compliant use of AI. [unless](https://unless.com)
- [Terms of Service](https://unless.com/en/platform/terms/): Legal terms for using the Unless platform in production. [unless](https://unless.com)

## Company information

- Website: [https://unless.com/](https://unless.com/) [unless](https://unless.com)
- Email: [info@unless.com](mailto:info@unless.com) [unless](https://unless.com)
- Social: [LinkedIn](https://www.linkedin.com/company/unless-com/), [Twitter](https://x.com/unless) [unless](https://unless.com)
- Headquarters: Amsterdam, The Netherlands [unless](https://unless.com/en/about-us/)
- [Colophon](https://unless.com/en/visitors/colophon/): Physical address and company registration details. [unless](https://unless.com)

## Quick facts

- Customer data is not used to train public AI models and is kept under strict control within the platform’s governed environments. [unless](https://unless.com/en/features/)
- The platform is designed to comply with European regulations, including GDPR and the EU AI Act, for high‑risk and regulated use cases. [business.gov](https://business.gov.nl/regulations/ai-act/)
- Deployments are typically fast and require limited IT effort because Unless sits on top of existing systems and portals. [unless](https://unless.com/en/blog/customer-cases/empowering-customer-support-ai-visma-onguard/)
- Privacy, security, and compliance are embedded into the product architecture and governance features, not added as an afterthought. [aiqlabs](https://aiqlabs.ai/blog/how-to-use-ai-tools-securely-in-regulated-industries)

## Optional

- [About Unless](https://unless.com/en/about-us/): Learn more about the company’s mission, team, and long‑term focus on AI for regulated European markets. [unless](https://unless.com/en/about-us/)