Solutions
AI for customer success
Redesign the entire value chain for maximum customer success. Combine solutions across the full customer journey for cumulative results.
Follow a 3-step approach to supercharge your customer operations
End-to-end solutions always win
Expecting magic dust, most organizations sprinkle their resources too thinly across uncoordinated projects. To create real value for your customer operations, a focused, 3-step effort is required.
Self-service for your visitors
Reduce the amount of incoming customer cases by resolving user inquiries in a 24/7 personalized dialogue, using a themed public AI Assistant anywhere in your public websites or knowledge base.
Using only point-and-click, you can launch many different AI assistant components, choosing from a vast template library.
Handholding in client portals
Replacing traditional help features and reducing the amount of incoming customer cases, AI assistance can be easily integrated with existing web products, dashboards, or client portals.
All AI assistant components are implemented with point-and-click, and perform actions or generate responses that are both personalized and contextually relevant.
Assistance for your team
Reduce case handling time for customer support teams by offering them internally facing AI assistants answering incoming questions immediately.
You can deploy native apps for systems like Salesforce, Hubspot and Zendesk, or leverage the browser extension that detects requests automatically.
What Onguard says
"It's remarkable how smooth the integration went. It did not only elevate our internal knowledge documentation, but also the solutions we provide to our customers - thereby enhancing the overall customer experience."
Frequently asked questions
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Typically, AI chatbots allow you to chat only, through a bubble in the right corner of your screen. That is a bit boring, we think. Our AI assistants can be invoked using any of our 50+ conversation starter components, are aware of their surroundings and the most likely questions that you may ask, and can perform tasks on your behalf - even to the point of intervening in the surrounding user interface itself, by highlighting something or even adding entirely new feature components to solve a problem. .
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We offer 50+ integrations with popular CRMs and ticket systems. If there's an API, we can also connect to systems unique to your business, or simply read the screen directly.
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No, anyone can do that. The only thing we need is a javascript snippet aomewhere in the code of your product. From that moment, you can add conversation starter components, like a button, with just a single click.
Reach out for a personal demo
Integrate AI into your customer operations
In the world of generative AI, innovation unfolds at warp speed. Jump on the bandwagon. Use Unless.