# The AI now remembers context about your users — Releases — Unless

# The AI now remembers context about your users

May 18, 2026
 A more personal AI that remembers what matters.  AI skillsInsightsAI configuration
 - You can now **configure in-app notifications** directly within lifecycle stages, allowing the AI to proactively surface relevant messages at the right moment.
 - A new **agentic content library** is now available in beta. It can automatically build a structured, wiki-style knowledge base by processing your documents through AI, making content management smarter and more automated. (Let us know if you’re interested in trying it out!)
 - The **AI now remembers context about end users** across sessions and environments. You can see this on the user details page (reached via conversation details) in the new Memory block. Additionally, if a user escalates a ticket, this information will also be included in the ticket.

**Bug Fixes**

 - The AI component no longer incorrectly lowercases capitalized words (such as proper nouns) when displaying questions.
 - Resolved errors that were affecting the insights aggregation feature.
 - The settings icon in the sidebar now shows a clearly visible highlight when you hover over it.
 - Analyzing flagged responses from the quality dashboard is working correctly again.
 - The Quality Control Report now accurately evaluates questions that the AI is able to answer in regular conversations.
        [Better image parsing in Google D...](/en/roadmap/2026/2026-05-11/)     [More control over agentic skill ...](/en/roadmap/2026/2026-05-25/)