# Salesforce team assistant connection improvements — Releases — Unless

# Salesforce team assistant connection improvements

April 7, 2026
 Deeper control over your Salesforce ticket flow.  IntegrationsTeam assistant
 - The QA upload no longer has the multiple entries option. You can instead use the CSV file upload which is recommended since that adds all QA’s in a single resource collection, making it easier to manage.
 - The default support skill has a new checkbox for additional information. When enabled, users can share extra context before their request is sent to support.
 - The contact support via email default skill now has an advanced settings option, where you can access the original form to add variables and such.

**Improvements to the Salesforce team assistant connection**

 - Via [the team assistant tab](https://unless.com/en/dashboard/account/team-assistant/platforms), you can **configure topics** by first setting a custom field name in Salesforce and then mapping the custom field name value to the topics on our end.
 - The tickets integration now **fully ingests the whole conversation** including the answer to the user, not just the original question.
 - You can **filter tickets** incoming from the Salesforce ticket integration using a SOQL query.
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