# 2025 releases — Page 3 — Releases — Unless

2025 releases 19 – 27 of 43
         Jul 14, 2025 IntegrationsAI skillsUI & components
### [User lookup by reference ID](/en/roadmap/2025/2025-07-14/)

Identify users by reference ID, not just email.
    Jul 7, 2025 Live chatUI & components
### [Simpler password resets for your team](/en/roadmap/2025/2025-07-07/)

Password resets without the support ticket.
    Jun 30, 2025 IntegrationsAI skillsUI & components
### [Trigger actions after inactivity, plus the Sticos integration](/en/roadmap/2025/2025-06-30/)

Re-engage quiet users at just the right moment.
    Jun 23, 2025 IntegrationsLive chat
### [Zendesk live chat handover and the Bookstack integration](/en/roadmap/2025/2025-06-23/)

A new handover route and a new knowledge source.
    Jun 9, 2025 IntegrationsInsights
### [Forward resolved conversations to Freshchat](/en/roadmap/2025/2025-06-09/)

Keep your CRM up to date with resolved chats.
    Jun 2, 2025 AI configurationUI & components
### [Add custom rules to any persona](/en/roadmap/2025/2025-06-02/)

Shape your AI without starting from a custom persona.
    May 26, 2025 IntegrationsUI & components
### [Automatic follow-up questions and the Google Drive integration](/en/roadmap/2025/2025-05-26/)

Keep conversations going, with content from Google Drive.
    May 19, 2025 AI skillsLanguagesUI & components
### [Conversation tags are here](/en/roadmap/2025/2025-05-19/)

Organize your conversations exactly how you want.
    May 12, 2025 Team assistantAI skillsUI & components
### [Action triggers can surface connected resources](/en/roadmap/2025/2025-05-12/)

Trigger actions from more than just FAQs.
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