# Xurrent integration and Docx support — Releases — Unless

# Xurrent integration and Docx support

January 27, 2025
 A new integration and broader file support.  IntegrationsInsights
 - You can now see all the tickets that got grouped together to form your suggested questions. ![View the tickets that resulted in your suggested questions](/_astro/Suggested-questions-based-on-tickets.B_AyEaOX_Tir88.webp)
 - Forwarding all AI conversations that didn’t escalate to a support email address is now possible. This is useful for keeping track of resolved cases in your CRM. ![Forward resolved conversations to your CRM](/_astro/forward-resolved-conversations.QKKVYW2N_29512m.webp)
 - ⚙️ [Xurrent integration](https://unless.com/en/integrations/knowledge-base/xurrent/) is now available! Pull your Xurrent knowledge base articles into Unless to use as training sources for your AI.
 - Docx files are now supported when importing resources and PDF imports have been improved.
        [PII whitelisting and FreshChat l...](/en/roadmap/2025/2025-01-20/)     [Insights revamped](/en/roadmap/2025/2025-02-03/)