# A better model and the Freshdesk team assistant — Releases — Unless

# A better model and the Freshdesk team assistant

August 26, 2024
 A model upgrade for everyone, plus Freshdesk support.  IntegrationsTeam assistantAI skills
 - All accounts have been upgraded to a better model.
 - You can filter the quality control report based on score.
 - You can integrate the team assistant with Freshdesk and configure your groups to environments and (optionally) topics in Unless. ![Freshdesk configuration for the browser assistant](/_astro/freshdesk-extension-integration-configuration.DtCfXdzU_Z2oU1QF.webp)
 - Topic names are now shown in the conversation details and the quality control report per question/answer.
 - When redirecting to a URL (as an action), you can now set it to open in a new tab.
 - Messages are now grouped and separated per segment. This means when in a segment, you will only see the messages in that segment and if you switch to a different segment, you will only see the messages in that newly selected segment.
 - Bug fixes
        [Track quality scores over time](/en/roadmap/2024/2024-07-29/)     [Custom editor text and a transla...](/en/roadmap/2024/2024-09-02/)