# Freshdesk knowledge base and ticket integrations — Releases — Unless

# Freshdesk knowledge base and ticket integrations

July 13, 2024
 Bring Freshdesk content and tickets into your AI.  IntegrationsInsights
 - Defining pages to include/exclude when ingesting a website just got easier. ![Filtering pages when ingesting a website using the include/exclude rules](/_astro/include-exclude-filter-website-source-training.BC-HLHak_1TWbnE.webp)
 - You can now exclude a certain page from training data with a simple click. ![Button to exclude a page from training sources](/_astro/exclude-page-button.CJN38j3M_Z1VGSU4.webp)
 - ⚙️ Freshdesk knowledge base and ticket integrations are now live. 🎉
 - You can copy an AI response with a single click using the “*copy to clipboard*” icon that’ll appear when you hover over a response.
 - Quality control questions are numbered (also in reports) and remain in the same order making it easier to refer to specific questions.
 - Bug fixes regarding AI responses and retraining of sources
        [Live chat handover inside the AI...](/en/roadmap/2024/2024-07-08/)     [A clearer quality control report](/en/roadmap/2024/2024-07-22/)