# Zoho Desk support and file uploads in live chat

**Summary:** We now support Zoho Desk for articles and tickets, you can upload files in Freshchat and Salesforce live chat, and PDF sources open in a new tab.

**In short:** A new desk integration and easier file sharing in chat.

**Published:** 2025-05-05

- Clicking on a PDF source in AI sources or the search tab opens it in a new tab (instead of a download).
- It is now possible to upload a file while talking to a live chat agent on Freshchat and Salesforce.
- It is now possible to upload a screenshot to Salesforce live chat.
- We now support Zoho desk for articles and ticket integrations.
- UI improvements to the search tab