# Freshdesk knowledge base and ticket integrations

**Summary:** The Freshdesk knowledge base and ticket integrations are live, plus easier include/exclude rules for website ingestion and one-click response copying.

**In short:** Bring Freshdesk content and tickets into your AI.

**Published:** 2024-07-13

- Defining pages to include/exclude when ingesting a website just got easier.
![Filtering pages when ingesting a website using the include/exclude rules](../../media/include-exclude-filter-website-source-training.png)
- You can now exclude a certain page from training data with a simple click.
![Button to exclude a page from training sources](../../media/exclude-page-button.png)
- ⚙️ Freshdesk knowledge base and ticket integrations are now live. 🎉
- You can copy an AI response with a single click using the "*copy to clipboard*" icon that’ll appear when you hover over a response.
- Quality control questions are numbered (also in reports) and remain in the same order making it easier to refer to specific questions.
- Bug fixes regarding AI responses and retraining of sources