# Opinion — Blog — Unless

Opinion 1 – 6 of 6

# Opinion
        [![AI assistance for customer success in highly-regulated industries](/_astro/opinion-ai-assistance-cs-highly-regulated-industries-hero.buUXqRtW.jpeg?q=75&fm=webp&fit=fill&w=512&h=512)](/en/blog/opinion/ai-assistance-cs-highly-regulated-industries/)   Jan 10, 2024
### [AI assistance for customer success in highly-regulated industries](/en/blog/opinion/ai-assistance-cs-highly-regulated-industries/)

Seamlessly integrate AI-driven conversational search, ensuring rapid, compliant, and hassle-free customer success.
    [![Why chatbots suck - and why they don't have to](/_astro/opinion-why-chatbots-suck-they-dont-have-to-hero.DtxNpjUt.jpeg?q=75&fm=webp&fit=fill&w=512&h=512)](/en/blog/opinion/why-chatbots-suck-they-dont-have-to/)   Aug 28, 2023
### [Why chatbots suck - and why they don't have to](/en/blog/opinion/why-chatbots-suck-they-dont-have-to/)

Building a chatbot may have gotten easier however building a good chatbot experience is still a lot of work and requires nuance.
    [![Why Europe needs an AI delivery platform](/_astro/opinion-why-europe-needs-an-ai-delivery-platform-hero.CMVA-H6Q.jpg?q=75&fm=webp&fit=fill&w=512&h=512)](/en/blog/opinion/why-europe-needs-an-ai-delivery-platform/)   Aug 17, 2023
### [Why Europe needs an AI delivery platform](/en/blog/opinion/why-europe-needs-an-ai-delivery-platform/)

CEO Sander explains that compliance, privacy and security are posing major hurdles to AI feature implementation.
    [![Drive customer loyalty in the age of retention](/_astro/opinion-drive-customer-loyalty-age-of-retention-hero.CEbHIjWx.jpeg?q=75&fm=webp&fit=fill&w=512&h=512)](/en/blog/opinion/drive-customer-loyalty-age-of-retention/)   Feb 10, 2026
### [Drive customer loyalty in the age of retention](/en/blog/opinion/drive-customer-loyalty-age-of-retention/)

Retention marketing is on the rise and Unless can help you ramp up your efforts too.
    [![I want websites to communicate like people.](/_astro/opinion-i-want-websites-to-communicate-like-people-hero.DGe4R2kx.jpg?q=75&fm=webp&fit=fill&w=512&h=512)](/en/blog/opinion/i-want-websites-to-communicate-like-people/)   Dec 24, 2024
### [I want websites to communicate like people.](/en/blog/opinion/i-want-websites-to-communicate-like-people/)

Sander was invited to participate in the Tripolis series. Read on to hear his thoughts on “extreme personalization.”
    [![Personalization, privacy and the European GDPR law](/_astro/opinion-personalization-privacy-and-gdpr-hero.DWHTrs1i.jpg?q=75&fm=webp&fit=fill&w=512&h=512)](/en/blog/opinion/personalization-privacy-and-gdpr/)   Feb 10, 2026
### [Personalization, privacy and the European GDPR law](/en/blog/opinion/personalization-privacy-and-gdpr/)

The impact of the strict EU privacy laws ("GDPR") on personalization - and "profiling" in particular.